In an exclusive interview with Global Railway Review, Astrid Bunt, Head of Stations at ProRail, explains how much of a role train stations play in contributing to the overall passenger experience.
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Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
After suspending services on 30 March 2020 as a result of the COVID-19 pandemic causing a drastic drop in passenger numbers, Grand Central has announced the extension of the suspension.
To reflect the huge?growth in demand for?contactless?payments, Northern Ireland's public transport operator, Translink, has enhanced its?app, smartcard and contactless offerings.
The Australasian Railway Association (ARA) has welcomed the Federal Government’s response to the recent 'Building Up & Moving Out' report which highlights the critical role rail will continue to play in the development of Australia’s cities and freight networks.
Tom Meacock, Client Director, Strategic Rail at Atkins, looks at the critical issues facing the rail sector as we look to the ‘new normal’ and how might we respond to them.
Independent watchdog Transport Focus is calling for reassurances for passengers as 62 per cent say they wouldn’t feel comfortable using public transport unless social distancing is in place.
The redevelopment will include updating New Delhi station's art architecture, facilities and public amenities in order to provide superior services to rail passengers.
As Londoners continue to stay home in order to save lives, a drastic fall in passengers has lead Transport for London to furlough staff in order to stay financially stable.
The new WhatsApp service will allow TfW Rail Services customers to contact the social media team to enquire about a range of information, including live travel updates.
Modern technology offers the opportunity for train passengers to have access to customised services and up-to-date information to enhance the rail journey experience. However, findings show there is a lack of knowledge about which innovations and services are most important to rail travellers.
Shilpi Bishnoi, Director, Traffic Commercial (Rates) at India’s Ministry of Railways, believes Indian Railways should use the current crisis as an opportunity to create a new business model by overhauling its passenger and freight segments, and that there are three areas the railway company should focus on now in order…
The Notice of Funding Opportunity for the Federal Railroad Administration's CRISI Program will provide $311.8 million to eligible rail projects that will work to improve transport safety.
Govia Thameslink Railway has re-branded three of its trains in new livery to pay homage to the 200,000 NHS and key workers that travel on its network each week.
Darren Shirley, Chief Executive of Campaign for Better Transport, writes that the UK’s transport system is currently failing to deliver a?fully integrated network and that rail’s integration with other modes of transport is crucial for unlocking the potential of the country’s passenger and rail freight network.
This issue includes articles about keeping railways operational during the COVID-19 pandemic, the use of aerial visual and thermal imaging techniques to monitor Britain's rail infrastructure, improving India’s rail network with state-of-the-art technology, an In-Depth Focus on Level Crossing Safety, plus much more.